1. SSRN Transfer LLC — Terms & Conditions

1. TLC Licensing & Compliance

• All SSRN Transfer drivers hold valid TLC driver licenses and operate TLC-plated vehicles.
• Vehicles undergo NYC-mandated inspections at TLC-approved facilities.
• All operations comply with TLC trip reporting, rate transparency, and data retention requirements.

2. TLC-Approved Fare Transparency

• Fares for TLC-regulated trips must be disclosed in the SSRN Transfer app before booking.
• Any applicable surcharges (night surcharge, peak hours, state tax, congestion fees) are itemized.
• Per NYC law, no hidden fees are permitted.

3. NYC Congestion Pricing Fee

• Trips beginning, ending, or passing through Manhattan below 96th Street may incur a Congestion Pricing Surcharge set by the NY State Department of Taxation and Finance.
• This fee is passed directly to the State and is not retained by SSRN Transfer.

4. Airport Pickup Regulations

• JFK, LGA, and EWR airports require pickups in designated for-hire vehicle (FHV) zones.
• Port Authority fees apply for each pickup and drop-off.
• Drivers must follow airport dispatcher instructions and may require extra time during high-traffic periods.

5. Curbside & Street Pickup Rules

• TLC prohibits double-parking or blocking crosswalks during pickups/drop-offs.
• Passengers must be ready at the curb at the agreed pickup location.
• For no-wait zones (e.g., Midtown bus lanes), drivers may be required to circle the block.

6. Child Passenger Safety Law

• NYC law requires appropriate child safety seats for children under age 8.
• SSRN Transfer can provide child seats for an additional fee if requested at booking.
• Parents/guardians are responsible for proper installation unless a driver is trained and approved to assist.

7. TLC Zero Tolerance Policy

• SSRN Transfer enforces TLC’s zero-tolerance policy for drugs, alcohol, and unsafe driving.
• Passengers who suspect a driver is under the influence should contact SSRN Transfer immediately and TLC at 311.

8. Service Animal Rights

• Under ADA and TLC rules, drivers must accept service animals.
• Emotional support animals are permitted unless the passenger is sharing a ride with someone who has a medical allergy — in which case SSRN Transfer will arrange alternative transport.

9. Electronic Receipts

• NYC TLC requires electronic receipts to be provided for every trip.
• Receipts will include fare breakdown, surcharges, tolls, and driver license number.

10. Data Sharing with TLC

• Per TLC regulations, SSRN Transfer shares trip records, pickup/drop-off data, and fare details for auditing and compliance.
• Passenger personal contact information is never disclosed to TLC except as legally required.

11. Accessibility Regulations (FHV Accessibility Rules)

• Passengers may request wheelchair-accessible vehicles (WAVs) via the SSRN Transfer app.
• SSRN Transfer complies with NYC’s Accessible Dispatch Program for WAV requests.

12. Cancellation During Extreme Weather

• In the event of NYC emergency declarations (blizzards, hurricanes, flooding), SSRN Transfer may suspend operations for safety.
• Trips canceled due to citywide weather shutdowns will be refunded or credited in full.

13. TLC Complaint Procedures

• Passengers have the right to file complaints directly with SSRN Transfer or the TLC.
• TLC complaints can be made via 311 or the TLC website within 90 days of the trip.

14. For-Hire Vehicle Insurance Compliance

• All SSRN Transfer rides are covered under TLC-mandated commercial liability insurance.
• Insurance details can be provided upon request.

15. Lost Property Reporting

• Per TLC regulations, all lost property must be reported to SSRN Transfer within 24 hours of being found.
• Passengers can reclaim lost items by contacting customer service.

16. Shared Ride Route Optimization Under TLC Rules

• SSRN Transfer’s routing system is designed to minimize trip time while staying within TLC guidelines for reasonable trip detours in shared rides.
• Detours exceeding the TLC-approved limit require passenger consent.

17. Smoking & Clean Air Law Compliance

• NYC law prohibits smoking and vaping in all for-hire vehicles.
• Violation may result in fines for both the passenger and driver.

18. Unruly Passenger Conduct

TLC rules allow drivers to refuse service to passengers who are:

• Violent, threatening, or engaging in illegal activity
• Excessively intoxicated
• Damaging the vehicle

Such incidents will be documented and may be reported to TLC or NYPD.

19. TLC Mandated Driver Identification

• All SSRN Transfer drivers must display their TLC license and driver ID in the vehicle.
• Passengers should verify this before starting the trip.

20. Language Access Rights

• Per NYC law, SSRN Transfer provides trip information and receipts in multiple languages upon request.
• Our customer support team can assist in English, Spanish, Bengali, Chinese, and more.

21. Booking & Reservation Policy

• Rides may be booked through the SSRN Transfer mobile app, website, or customer service hotline.
• For share rides, pickup and drop-off times are estimated and may vary depending on other passenger locations and NYC traffic conditions.
• All reservations must include accurate passenger count, luggage details, and special requests (e.g., child seats, ADA accessibility).

22. Ride Types Available

• On-Demand Share Rides â€” Matching you with nearby passengers traveling in the same direction for a lower fare.
• Pre-Booked Rides â€” Secure your vehicle in advance for specific times, including airport pickups.
• Private Rides â€” No sharing; direct, door-to-door service.
• Hourly Bookings â€” Flexible chauffeured service billed per hour.

23. Cancellation & Modification Policy

Private Rides

• More than 24 hours before pickup: No charge.
• 8–24 hours before pickup: 40% fee.
• Less than 8 hours: Full fare.

Share Rides

• More than 2 hours before scheduled pickup: No charge.
• Less than 2 hours: Full fare charged.

How to Cancel or Modify: Use the SSRN Transfer app, call +1 (516) 665-0298, or email info@ssrntransfer.com.

24. Luggage & Storage Policy

• Share Rides: Limited to one standard carry-on and one small personal bag per passenger.
• Private Rides: Vehicle capacity varies; please confirm when booking.
• Oversized or excess luggage may require an upgrade to a larger vehicle.

25. Waiting Time & Grace Periods

Shared Rides

• Driver will wait 2 minutes at pickup before departing to avoid delays for other riders.

Private Rides

• Standard pickups: 20 minutes’ free grace time.
• Airport pickups: 60 minutes free from actual flight arrival.

Waiting time charges

• Sedans: $1.50/min
• SUVs: $2.00/min
• Vans: $3.00/min

26. No-Show Policy

• Share Ride: If you are not at the pickup point within the grace period, the ride will proceed without you and full fare will be charged.
• Private Ride: Missing your scheduled pickup without notice will result in full fare charges.

27. Payment & Pricing

• Fares are calculated based on distance, time, tolls, and ride type.
• For share rides, fare is based on per-seat pricing.
• All major credit cards and digital payments are accepted via the SSRN Transfer app.

28. Tolls, Fees & Surcharges

• Tolls, airport fees, and parking charges are added to your final fare unless stated otherwise.
• Peak-hour surcharges may apply during NYC rush hours and special events.

29. Service Area

We operate in all five NYC boroughs, major airports (JFK, LGA, EWR), cruise terminals, and select parts of New Jersey, Long Island, and Connecticut.

30. Safety & Compliance

• All vehicles and drivers are licensed by the NYC TLC.
• All rides are GPS-tracked for safety and accountability.
• Drivers undergo background checks, drug tests, and regular vehicle inspections.

31. Passenger Conduct

• No smoking, vaping, or illegal substances in vehicles.
• Disruptive or unsafe behavior may result in immediate ride termination without refund.

32. Lost & Found

• SSRN Transfer is not liable for lost or forgotten items.
• Items found will be logged and stored for up to 30 days. Contact customer service to arrange return (fees may apply).

33. Shared Ride Matching Policy

• The app will match you with passengers whose destinations are along a similar route.
• Pickup and drop-off sequence may change based on real-time routing optimization.
• Estimated travel times may increase for share rides.

34. Flight & Cruise Monitoring

• We track flights and cruise ship arrivals to adjust pickup times accordingly.
• Delays are accommodated where possible, but excessive wait times may incur additional charges.

35. Liability Disclaimer

• We are not responsible for delays caused by traffic, weather, police activity, or other factors beyond our control.
• Our liability is limited to the value of the unused portion of your reservation.

36. Updates to Terms

We may revise these Terms periodically. Updated terms will be posted in the app and on our website. Continued use of our services indicates acceptance of changes.

Service Unavailability Policy

1. Commitment to Reliability

SSRN Transfer LLC strives to provide every customer with a dependable, timely, and comfortable ride experience. Once a booking is confirmed, we make every effort to fulfill it as promised. However, there may be rare occasions when we are unable to provide the service due to circumstances beyond our control.

2. Circumstances Beyond Our Control

• Severe weather conditions (e.g., snowstorms, hurricanes, flooding)
• Major traffic incidents or road closures
• Vehicle breakdowns or technical malfunctions
• Driver illness, emergency, or unavailability
• Public transportation or airport disruptions affecting schedules
• Acts of nature, terrorism, or other safety/security concerns

3. Customer Notification Procedure

• Advance Notice: We will notify customers as soon as possible via email, phone call, or text message.
• Urgent Cancellations: For same-day or imminent rides, we will make a direct phone call in addition to sending a written notification.
• Booking Details: The cancellation message will include the ride date, pickup time, and reference number.

4. Alternative Transport Assistance

• Offer to reschedule the ride for a different time or date.
• Suggest trusted affiliate or partner companies licensed by the NYC Taxi & Limousine Commission (TLC).
• At the customer’s request, assist in arranging alternative transport.

5. Refund Policy

• Prepaid Bookings: A full refund will be issued for all unfulfilled prepaid rides.
• Refunds will be processed within 3–5 business days via the original payment method.
• If the customer chooses a rescheduled booking instead of a refund, the payment will be applied to the new trip.

6. Compliance with NYC TLC Regulations

• We maintain accurate logs of all cancellations, including reason and notification time.
• We do not engage in discriminatory cancellations and treat all customers equally.

7. Limitation of Liability

SSRN Transfer LLC is not liable for any indirect costs, losses, or damages resulting from the cancellation, including missed flights, business appointments, or events. We recommend that customers allow ample travel time for important engagements.

8. Acceptance of Policy

By booking with SSRN Transfer LLC, customers acknowledge and agree to this Service Unavailability Policy as part of our Terms & Conditions.