Privacy Policy

1. Scope

This Privacy Policy applies to all SSRN Transfer services and governs how we collect, use, store, and share your personal information, including:

• Our websites and mobile applications
• Booking platforms for pre-booked, on-demand, and hourly rides
• Customer support channels, including phone, email, and chat
• Interactions with our drivers, partners, and third-party service providers

2. Name and Contact Information of the Controller

SSRN Transfer LLC

• 200 Broadhollow Rd, Ste 207
• Melville, NY 11747
• United States
• Phone: +15166650298
• Email:info@ssrntransfer.com

We are the primary controller of your personal data for the purposes described in this policy.

3. Contact Information for the Data Protection Officer

If you have any questions about how we handle your data, or to exercise your privacy rights, contact our Data Protection Officer:

• Data Protection Officer: Md.Nurul Islam
• Email: nislam.cacts@gmail.com
• Mailing Address: 200 Broadhollow Rd, Ste 207 Melville, NY 11747 United States

4. Data Security

We use industry-leading security measures to protect your information from unauthorized access, misuse, loss, or disclosure. This includes:

• Encryption of sensitive data in transit (SSL/TLS) and at rest
• Access control to limit data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Incident response plans for data breaches

While we take every precaution, no method of transmission or storage is 100% secure.

5. Provision of the websites

When you visit our website or app, we automatically collect certain data for operational purposes:

• Technical data (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (when permitted by your device settings)

We process this data to ensure website functionality, improve performance, and prevent abuse.

6. Cookies, pixels and similar technologies

We use cookies and similar technologies to:

• Keep you logged in and store preferences
• Analyze website traffic and usage patterns
• Personalize your experience
• Deliver targeted advertising

You can manage or disable cookies in your browser settings. Note: some features may not function without cookies.

7. Special Features for the SSRN Transfer Apps

Our mobile applications may require access to certain device features:

• GPS location for accurate pickup and drop-off
• Push notifications for ride updates and promotions
• Camera or file access for document uploads (e.g., driver licenses)

We request permissions only when necessary and explain the purpose before accessing.

8. Social Media/Social Networks

We operate official pages on platforms like Facebook, Instagram, and LinkedIn.

• If you interact with us via social media, your data is also processed by that platform under their privacy policies
• We may collect data from these interactions to improve our services or respond to inquiries

9. Data Processing During Registered Use of SSRN Transfer Services and Booking Rides

When you register or book a ride, we collect and process:

• Personal information: Name, contact details, account credentials
• Booking details: Pickup/drop-off addresses, ride history, payment status
• Driver details (if applicable): License, vehicle registration, background checks

We use this information to fulfill bookings, manage accounts, and comply with legal requirements.

10. Payment & Fraud Prevention

For payments, we collect:

• Payment method details (card number, billing address — processed securely by payment gateways)
• Transaction history for receipts and dispute handling

We also use automated tools to detect and prevent fraudulent activities.

11. Communication with SSRN Transfer

We process the information you provide when contacting us via:

• Email
• Phone calls
• Live chat
• In-app messaging

This may include conversation history for training, quality control, and dispute resolution.

12. E-mail Advertising, Newsletter

• With your consent, we send promotional emails about services, offers, and updates
• You can unsubscribe anytime via the link in each email
• Transactional emails (e.g., booking confirmations) are not promotional and will still be sent

13. Involvement of Data Processors by SSRN Transfer

We work with trusted third-party service providers for:

• Payment processing
• Cloud hosting and storage
• Customer support tools
• Marketing analytics

Each processor is contractually obligated to safeguard your data and use it only as instructed.

14. Rights of Data Subjects

Under applicable laws, you have the right to:

• Access your personal data
• Request corrections or deletions
• Object to or restrict processing
• Data portability (receive a copy in a structured format)
• Withdraw consent at any time

To exercise these rights, contact our DPO.

15. Automated decisions

In certain cases (e.g., fraud detection), we may use automated decision-making. You have the right to request human review of such decisions.

16. Data Erasure and Storage Duration

We retain your personal data only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

When no longer needed, we securely delete or anonymize your data.

16. Data Erasure and Storage Duration

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Updates will be posted on our website with a revised 'Last Updated' date.

18. Compliance with U.S. Federal and State Privacy Laws

SSRN Transfer complies with relevant U.S. federal and state privacy laws, including but not limited to:

• California Consumer Privacy Act (CCPA)
• Virginia Consumer Data Protection Act (VCDPA)
• New York Privacy Act (if enacted)
• Children's Online Privacy Protection Act (COPPA)

We adapt our privacy practices to meet specific requirements of each jurisdiction where our services are offered.

17. Amendment or Update of this Privacy Policy

Some browsers offer a 'Do Not Track' feature that signals to websites you visit that you do not want to be tracked. Currently, there is no industry standard for recognizing or responding to DNT signals, but we respect your privacy preferences and will not track your activities for targeted advertising if you have enabled DNT.

20. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will delete it promptly. Parents or guardians who believe their child has provided personal data should contact us immediately.

21. Data Sharing with Law Enforcement and Government Agencies

We may disclose personal information to law enforcement or other government agencies if required by law, court order, or to protect our rights, customers, and the safety of the public. Such disclosures are limited to what is legally necessary.

22. Third-Party Links

Our websites and apps may contain links to third-party sites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal data.

23. Location-Based Services

We collect location data to provide ride-hailing and chauffeur services accurately. You can control location sharing in your device settings, but disabling location services may affect the functionality of our app.

24. Data Retention for Legal and Regulatory Compliance

Certain records must be retained for a specific period to comply with tax, accounting, transportation, and safety regulations. These retention periods may extend beyond your account's closure to meet legal obligations.

25. Opt-Out of Sale of Personal Information (California Residents)

If you are a California resident, you have the right to opt-out of the sale of your personal information under the CCPA. We do not sell personal information for monetary value, but certain sharing may be considered a 'sale' under the law. You can opt-out by contacting our DPO or using the privacy settings in your account.

26. Data Collected During Shared Rides

When you book or participate in a shared ride through SSRN Transfer, additional data may be collected to coordinate the journey with other passengers. This may include:

• Pickup and drop-off locations of all passengers
• Estimated arrival times and route details
• Seating arrangements and vehicle occupancy data

We use this data solely for the purpose of route optimization, safety, and ensuring all passengers are picked up and dropped off as scheduled.

27. Data Visibility Among Shared Ride Passengers

In some cases, other passengers in a shared ride may see limited information, such as your first name, pickup time, and seating location, to facilitate coordination. We do not share sensitive personal information with other passengers.

28. Audio and Video Monitoring in Shared Rides

For security and safety purposes, certain vehicles may be equipped with audio and/or video recording devices. If active, these systems may capture:

• In-vehicle conversations
• Passenger behavior and interactions
• Vehicle interior activity during the ride

Such recordings are stored securely, accessed only by authorized personnel, and retained for a limited time in compliance with U.S. laws.

29. Location and Route Data Retention

We retain GPS and route data from shared rides for operational, legal, and dispute resolution purposes. Retention periods vary depending on:

• Transportation regulations in specific states
• Ongoing investigations or disputes
• Safety incident reviews

After the retention period, this data is anonymized or deleted.

30. Ride Matching and Algorithm Transparency

Our shared ride services use automated algorithms to match passengers with similar routes. Factors considered may include:

• Pickup/drop-off proximity
• Estimated travel time and detours
• Vehicle availability

These algorithms are regularly reviewed to ensure fairness, efficiency, and compliance with anti-discrimination laws.

31. Third-Party Involvement in Shared Ride Coordination

Some shared ride coordination, navigation, and payment processing may involve third-party vendors. We ensure all such vendors adhere to strict confidentiality and security standards through data processing agreements.

32. Passenger Conduct and Incident Reporting

In shared rides, passenger conduct is monitored to maintain a safe and respectful environment. If an incident occurs, relevant ride data (location, route, video, or driver notes) may be shared with:

• Law enforcement agencies
• Insurance providers
• Legal representatives involved in the matter